Custom Software Development for IT Services Company in Australia

Client Story

An IT services startup in Australia has been building custom business management software for its clients. However, the company's lack of in-house developers, skill gaps, and the exit of the key developers who developed the system made the situation difficult. To address this, the company’s CTO needed an agency to take over the existing work and create a custom mapping and design tool that could streamline operations, improve data handling, and set a benchmark for similar organizations in the industry.

Business Case

Facile Technolab was contacted to address the situation. The primary objectives were integrating complex geospatial data, optimizing workflows, and providing fixes to the existing project.

Challenges

The company encountered several challenges while working toward their goals:

Specialized Expertise: Developing a web-based application with advanced features requires skilled developers proficient in technologies like .NET, DNN, Angular, and C#.
Efficient Project Management: Ensuring effective collaboration, timely progress, and clear communication throughout the development phase was critical.
Scalability Needs: The solution needed to support future growth, accommodate more users, and expand functionalities.
Seamless Integration: Aligning the new tool with existing systems and workflows demanded thorough planning and precise execution.

Solutions

Facile Technolab was selected as the trusted partner due to their excellent ratings, alignment with the company’s values, and competitive pricing. Their team of 2-5 skilled professionals adopted a collaborative and structured approach to tackle the challenges:

Discovery Phase: The team meticulously analyzed mockups and wireframes, ensuring a comprehensive understanding of the application’s layout and user experience.
Agile Project Management: Leveraging tools like Jira and Miro, they effectively planned and executed the development process, meeting all milestones and timelines.
Cloud Infrastructure: A secure and scalable development and production environment was established on Windows Server 2019 to ensure performance and reliability.
Custom Software Development: Expert developers crafted the application’s code, integrating complex geospatial data with Google Maps for a seamless user experience.
Thorough Testing: Rigorous testing and quality assurance were carried out in a controlled environment before proceeding to User Acceptance Testing.
Ongoing Support: A dedicated maintenance and support plan was implemented to address future updates, bug fixes, and customer support needs.

Results

The collaboration with Facile Technolab yielded significant and measurable outcomes:

Enhanced Efficiency: The mapping and design tool streamlined operations, optimizing task allocation and improving productivity.
User Adoption: The prototype received exceptional feedback, with multiple users adopting it daily and praising its user-friendly design.
Continuous Innovation: Facile Technolab remains engaged for ongoing improvements, ensuring the solution evolves to meet future demands.
Effective Project Management: Transparent communication and proactive updates facilitated a smooth development process and ensured timely delivery.
Robust Performance: The tool demonstrated high stability and reliability post-launch, enabling uninterrupted operations for key clients.